Schedule and dispatch field service technicians based on customer needs and priority.
- Track service jobs and work orders through completion; update customers on status.
- Maintain accurate documentation of service activities and parts usage.
- Coordinate with logistics and parts team to ensure availability of necessary components.
- Communicate service timelines, delays, and resolutions to customers.
- Support internal reporting and highlight recurring service issues.
- Work collaboratively with sales, support, and engineering teams to resolve customer issues.

Required Skills & Experience
- Bachelor’s degree (preferred) or equivalent diploma/certification.
- 1-3 years of experience in customer service, coordination, technical support, or related operations.
- Strong communication and organizational skills.
- Comfortable with scheduling tools, CRM or service ticketing systems.
- Customer-focused attitude with an ability to manage multiple tasks.

Job Types: Full time, Permanent

Pay: ₹9,526.54 - ₹40,000.00 per month

Benefits:
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Service Co-ordinator (Thane)
🏢 Skytech Solutions
📍 Thane