Experience: 3-5 Years

Roles and Responsibilities:
- Address user tickets regarding hardware, software and networking.
- Perform root cause analysis through targeted questioning and diagnostics.
- Provide remote troubleshooting and guided resolution via secure access tools.
- Document incidents, actions taken, and resolutions in logs.
- Escalate complex issues to higher-tier support teams as per escalation protocols.
- Verify system functionality post-resolution and ensure user satisfaction.

Required Skills and Qualifications:
- Excellent verbal and written communication skills (must be fluent in English).
- Microsoft 365 Administration, User management, Security and Intune Management
- Understanding of Azure and cloud computing.
- Solid customer service orientation and problem-solving attitude.
- Basic understanding of IT systems, software, and network troubleshooting.




- Ability to work independently during night shifts and handle pressure efficiently.
- Familiarity with ticketing tools (e.g., Zendesk, Freshdesk, Jira, ServiceNow, etc.) is a plus.
- Prior experience in a helpdesk, technical support, or customer supportrole preferred.
- Bachelor’s degree in Computer Science, IT, or any related field

Work Timings: US timings (Night Shift)

Pay: ₹600,000.00 - ₹1,000,000.00 per year

Benefits:
- Health insurance
- Provident Fund
- Work from home

Application Question(s):
- Where are you located?
- How soon can you join?
- Do you have any prior experience supporting US clients??

Education:
- Bachelor's (preferred)

Experience:
- Help desk: 3 years (preferred)

Shift availability:
- Night Shift (required)

Work Location: Remote

📌 Help Desk Support (Bengaluru)
🏢 Baygrape Technology Solutions
📍 Bengaluru