Lead Generation & Sales Support
- Generate leads for the sales team in coordination with the marketing team
- Work on existing customer databases to identify and generate current business opportunities
- Identify unvisited / potential customers through internet research
- Share company and product details with prospects and forward leads to field staff for visits
- Conduct tele-calling to fix appointments for the sales team
Customer Communication
- Communicate with clients regarding order status and delivery timelines
- Ensure maximum customer satisfaction by providing timely and accurate responses
Quotation & Order Coordination
- Prepare quotations and negotiate prices as per company guidelines
- Follow up on quotations and orders with customers
- Coordinate with the marketing department for job confirmation and job card follow-up
- Track job progress and follow up internally for timely execution
Inter-Departmental Coordination
- Resolve customer requirements by coordinating with marketing, design, production, accounts, and dispatch departments
- Ensure smooth flow of information between internal teams and customers
Reporting & MIS
- Prepare and submit daily and monthly MIS reports related to leads, sales, and follow-ups
- Maintain accurate records of customer interactions, quotations, and orders