Who we are
At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next.
This isn't a place to get just a job. Here, you get a career for life. Its a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results for our customers, for our people and for the planet.
Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.

Our Values
We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results. With one FedEx culture, we:

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next
Awards

- FedEx was ranked No. 18 on Fortunes Worlds Most Admired Companies All-Star List in January 2026, marking its 26th consecutive year in the top 20. FedEx remains the highest-ranked delivery company on the list.
- Ethisphere named FedEx as one of Worlds Most Ethical Companies in 2023,2024 and 2025.
- FedEx in India is Great Place To Work Certified (2025-2026)

What you will do

- Adhere to defined processes, compliance standards, and quality benchmarks while maintaining accuracy and completeness.
- Handle inbound calls to support US-based shippers with queries related to bookings, account setup, quotes, and shipment status.
- Provide end-to-end customer support by resolving inquiries efficiently while ensuring a high-quality customer experience.




- Assist customers with bookings, account creation, and basic onboarding processes as defined as guidelines.
- Address complaints and service issues with a focus on first-call resolution and customer satisfaction.
- Manage and track customer cases, ensuring timely follow-ups and closure within agreed SLAs.
- Identify potential service failures and take proactive steps to prevent recurring issues.
- Escalate complex or high-impact issues to senior team members as required, ensuring proper documentation.

You will be a great fit if you

- Have robust verbal and written communication skills, with the ability to handle US-based customer interactions confidently over calls.
- Are customer-focused and demonstrate empathy while resolving queries, complaints, and service issues.
- Have experience in customer support, preferably in a voice or calling environment.
- Can manage multiple customer cases effectively, ensuring timely follow-ups and resolution within SLAs.
- Possess good problem-solving skills and can make sound decisions within defined processes and guidelines.
- Are detail-oriented and ensure accuracy, completeness, and compliance while handling customer interactions.
- Are comfortable working in a fast-paced, target-driven environment with a focus on quality and productivity metrics.
- Can collaborate with cross-functional teams to drive seamless issue resolution.
- Show a proactive mindset by identifying potential issues early and contributing to process improvements.
- Are proficient in basic computer applications (MS Office, CRM tools) and can quickly adapt to new systems.
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What you can expect

- Attractive remuneration package




- Spread your wings and take ownership of your career with opportunities to network and connect with professionals in your field and involvement in cross-functional projects
- A supportive and inclusive work environment.
- Mentorship and guidance from industry professionals.
- Exposure to real-world projects and challenges in Marketing, Operations and other functions.
- Valuable skills and experience to enhance your resume.
- Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be

Our Commitment to Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Interested to join Team FedEx?
Everyone at FedEx has a part to play. Its about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether youre a business leader or delivery driver, youll be empowered to take responsibility and overcome each challenge in your own way.
If this role and working environment sound like a place you can thrive in, apply today and lets create whats next together.

Come for walk-in drive:

Date: 10-15 September

Time: 9:30 AM - 2:00 PM

Venue: FedEx Office, Tower 6C, 6th floor, DLF Cyber City, Gurugram

📌 Customer Care Representative (Gurugram)
🏢 FedEx
📍 Gurugram