- Ensure smooth functioning of hotel operations and a seamless check-in &stay; experience for guests
- Identify gaps and conduct necessary staff training regularly
- Ensure adherence to Company SOPs & compliance policies, as applicable
- Generate revenue by ensuring availability of sellable rooms/inventory and driving occupancy through booking conversions
- Drive guest experience, and handle escalations through stakeholder management
- Conduct surprise audits (Quality/Revenue Assurance) at assigned property and submit audit reports along with resolutions, as necessary
- Ensure Daybook adoption for operations management
Preferred candidate profile
- Excellent communication & interpersonal skills
- Robust command over English and resp. regional language
- Proficiency in using industry relevantsoftware and computer applications
- In-depth knowledge of industry best practices, standards & safety regulation
📌 Front Office Executive (Thane)
🏢 OYO
📍 Thane
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