Application Support Engineer

3-8 Years

Gurgaon

Work from office

General Shift

- End to end Incident management including investigation and resolution; handover to L3 for any code changes.
- Analysis of issue while escalating to L3 level/SMEs.
- Ensure all production changes are made in accordance with life-cycle methodology and risk guidelines.
- Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
- Responsibilities also include root cause analysis, management communication and client relationship management in partnership with infrastructure service support team members.
- Meeting first response time SLA , using ticketing tool and work with L1 & L3 team and SMEs on the same.
- Support Ticket Reduction (Normalized as Average number of tickets per installation).
- Make configuration change or apply patch to meet customer requirements or resolve complaints.
- Drive product and process quality improvement.
- Minimizing customer escalations proactively with proper customer response and updates.
- Rajat Arora

[email protected]

98735 66771

📌 Application Support Engineer II WFO II Gurgaon II 3+ (Gurugram)
🏢 IHFL
📍 Gurugram