Team Lead - International - Chennai

Team Lead - International - Chennai

10 Sep
|
Hexaware Technologies
|
Chennai

10 Sep

Hexaware Technologies

Chennai

Role: Team Lead Operations

Industry: BPO

Process: Inbound customer service

Notice Period: Only Immediate joiners to 30 days notice

5 days working with 24/7 rotational shift.

- Overall Minimum 2-8 years of experience out of which as a Team Lead for International Voice Process should be at least 1.5 years on paper.
- E-Commerce Domain Experience - Added advantage.
- Good communication and Strong Team Handling skills.
- KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT.
- Graduation - Mandate
- Should have prior experience of handling Voice Process.
- Responsible for meeting the SLA targets
- Excellent real time management skills
- Ensure schedule adherence and create an encouraging team workplace.

Interested can share resume on - [email protected]

📌 Team Lead - International - Chennai
🏢 Hexaware Technologies
📍 Chennai

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