Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive workplace, empowering our employees to be their authentic selves.

About Five9:
Join us in bringing joy to customer experience. Five9 brings the power of AI and cloud innovation to customer experience software worldwide.

Living our values drives our team-first culture, helping us innovate, grow, and thrive together.

Role Overview:
The position is a hybrid role combining in-office and work-from-home days, based in Chennai or Bengaluru, India, and requires regular overlap with United States business hours, including work until approximately 11:30 PM India Standard Time when needed.

Key Responsibilities:
- Build, test, and maintain business process workflows, approval chains,



and notifications within UKG Pro and related HR systems.
- Perform system testing, including validation of configuration changes, patches, and vendor releases prior to production deployment.
- Coordinate periodic vendor releases and platform updates, assessing impact to existing configuration and coordinating regression testing with stakeholders.
- Monitor data quality across HR systems, and identify, troubleshoot, and resolve data integrity issues.
- Build and maintain reports and dashboards to support HR, Payroll, and business stakeholder reporting needs.
- Maintain clear, current documentation of system configurations, processes, and support procedures.
- Support the AI Center of Excellence by identifying and helping implement opportunities to leverage AI to automate hire-to-retire and payroll-related processes.
- Partner with Human Resources, Payroll, Finance, Business Technology, and InfoSec teams to gather requirements and implem

📌 Enterprise App Admin Ii (Bengaluru)
🏢 Five9
📍 Bengaluru