- Welcome and greet members and guests warmly and professionally.
- Create a positive first impression and maintain a premium service experience.
- Assist members with information regarding club facilities, services, activities and events.
- Understand member requirements and provide prompt assistance.
- Build positive relationships with regular and premium members.
- andle member queries through walk-ins, calls, and other communication channels.
- Respond to requests, feedback and complaints professionally.
- Resolve member concerns promptly or coordinate with the relevant department for resolution.
- Manage the reception/front desk and ensure it remains clean, organised and presentable.
- Maintain member and guest records accurately.
- Manage visitor/member entries and provide necessary information.
- Coordinate appointments, meetings, bookings and club activities where required.
- Maintain daily reports, registers and relevant documentation.

📌 Front Office Executive (Pimpri-Chinchwad)
🏢 Ileseum Clubs
📍 Pimpri-Chinchwad