- Respond to customer inquiries.
- Prepare quotations and get approvals.
- Send offers to customers and follow up.
- Track orders and payment collections.
- Keep customers updated on delivery and work status via phone and email.
2. Administration & Customer Relations
- Handle customer calls and queries professionally.
- Maintain files, records, and databases.
- Coordinate material orders with vendors.
- Track purchase orders (POs).
- Manage spare parts and repair inventory.
- Share delivery updates with customers.
- Build and maintain solid customer relationships.
- Update product price lists.
- Support the sales team in finding and managing customers.
- Coordinate between different departments and escalate issues when needed.
3. Reports, MIS & Business Intelligence
- Prepare weekly and monthly reports such as:
- Enquiry reports
- Spare parts sales reports
- AMC (Annual Maintenance Contract) reports
- Maintain AMC schedules and act as the single point of contact for AMC customers.
- Track competitor activities and share important updates with management.
- Provide timely business updates and escalations.
4. CRM & Feedback Management
- Ensure daily CRM updates.
- Collect and compile customer feedback.
- Record and circulate Minutes of Meeting (MoM).
- Follow up on action items and deadlines.
5. Compliance
- Ensure company processes and policies are followed.
- Support employee retention and manage attrition-related activities.