L1 Technical Support – Job Description Position Details

- Role: L1 Technical Support
- Client: Tata Project
- Payroll: SVN Systech
- Shift: General Shift
- Working Days: 6 Days Working

Job Description

We are looking for an L1 Technical Support Engineer to provide first-level technical assistance to end users and ensure timely resolution of hardware, software, and basic network-related issues.

Key Responsibilities

- Provide L1 technical support via phone, email, and ticketing tools.
- Troubleshoot hardware, software, printer, desktop, laptop, and basic network issues.
- Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.
- Create, update, monitor, and close incident tickets within SLA.
- Support Windows OS, Microsoft Office, and Outlook.
- Perform basic Active Directory tasks, including password resets and user account support.
- Diagnose and resolve technical issues using standard troubleshooting procedures.




- Escalate complex or unresolved issues to L2/L3 or higher support teams when required.
- Maintain proper documentation of incidents, troubleshooting steps, and resolutions.
- Provide excellent customer service and communication to end users.

Required Skills
- Basic to good knowledge of Windows OS and desktop troubleshooting.
- Good understanding of MS Office and Outlook.
- Basic knowledge of Active Directory.
- Basic understanding of networking concepts, including IP, DNS, DHCP, LAN, and connectivity troubleshooting.
- Familiarity with ServiceNow, Jira, or other ITSM ticketing tools.
- Valuable communication, troubleshooting, and customer service skills.
- Ability to work in a support environment and meet defined SLA requirements.

📌 IT Help Desk Support Engineer (Bhiwadi)
🏢 SVN SYSTECH INDIA
📍 Bhiwadi