- Manage and lead a large collections team of approximately 7080 members.
- Drive collection performance and ensure achievement of business and productivity targets.
- Manage and monitor dialer operations, dialer funnel, and data churn.
- Track and analyze IVR churn and take corrective actions to improve collection efficiency.
- Monitor team productivity, call performance, conversion, and collection metrics.
- Prepare and analyze collection reports using MS Excel.
- Identify operational gaps and implement strategies to improve collection efficiency.
- Coordinate with internal stakeholders to ensure smooth collection operations.
- Mentor, motivate, and manage Collection TLs/AMs and the overall team.
Required Skills & Experience:-
- Proven experience in in-house/in-house collections.
- Experience as Collection TL / Assistant Manager / Collection Manager.
- Strong experience in large-scale team handling (70–80 members).
- Hands-on knowledge of dialer, dialer funnel, data churn, and IVR churn.
- Good working knowledge of MS Excel and collection MIS/reporting.
- Robust analytical, leadership, and team-management skills.
- Candidates who can join immediately or within 15–30 days will be preferred.
Preferred Candidate Profile:-
An experienced collections professional with strong team leadership, operational understanding, dialer expertise, and data-driven collection management skills, preferably from a BFSI/fintech/financial services environment.