We are looking for a dynamic Business HR / Employee Success Partner to manage the end-to-end employee lifecycle of deployed Technical Employees (TEs) across customer accounts. This role focuses on employee engagement, RAG risk management, governance reporting, attrition control, and stakeholder alignment to drive business continuity and improve tenure.
Key Responsibilities
- Conduct Day 1 welcome calls and ensure smooth onboarding experience.
- Drive periodic touchpoint connects and maintain accurate RAG status in dashboards/Bullhorn.
- Identify attrition risks and position employees for internal opportunities (R3).
- Partner with Sales & Delivery teams for weekly governance reviews and reporting.
- Ensure asset readiness for Day 1 and recovery during exits.
- Support performance appraisal coordination and talent tiering.
- Lead one annual Rewards & Recognition program per customer.
Key Metrics
- 100% touchpoint coverage and documentation accuracy
- 100% attrition tracking with mitigation plans
- Improvement in engagement scores (target 10%)
- Increase average employee tenure
- Annual R&R; execution per customer