Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.
About The Job
GCC IT Operations lead will be responsible to manage 24*7 operations, where he/she will need to take incharge of People, Shifts, Reporting, escalations management, etc. This roles requires to lead different support team, working during the shifts (transversal support).
Key Responsibilities:
Provide end-to-end leadership for GCC IT Operations during the assigned shift; accountable for all shift deliverables, operational controls, and service outcomes across Operations & Delivery.
Ensure operational oversight and governance by enforcing adherence to ITIL-aligned processes, SOPs/runbooks, monitoring standards, ticket quality, documentation,



and all applicable policies and controls; maintain audit-ready operations.
Own overall shift management, including shift planning and execution, workload prioritization, queue/backlog governance, operational readiness checks (tools, monitoring, access), and coordination across technology towers to ensure uninterrupted service delivery.
Track, analyze, and report operational KPIs (e.g., SLA/, MTTA/MTTR, backlog aging, incident recurrence, ); identify trends, surface operational risks, and drive corrective/preventive actions to improve stability and efficiency.
Serve as the primary escalation point of contact during the shift for customer-impacting incidents, service degradation, and operational blockers; coordinate with resolver groups, vendors, and stakeholders to ensure timely decisions, transparent ownership, and rapid restoration.
Lead Major Incident Management during the shift, including initiation/validation of major incident criteria, bridge facil

📌 GCC IT Operations Lead 1 (Pune)
🏢 Syensqo
📍 Pune