Title: REMOTE - Senior Mac Administrator

Key Responsibilities:

Design, implement, and maintain the macOS management platform in Jamf Pro, including computers, policies, configuration profiles, smart groups, extension attributes, and lifecycle workflows from enrollment through retirement.
Architect and operate iOS/iPhone management in Microsoft Intune, including enrollment, compliance, app deployment, configuration profiles, and Apple Business Manager / Automated Device Enrollment integration.
Partner on the shared Intune tenant for Apple platform identity, compliance, and enrollment overlap with the broader endpoint management program.
Own engineering escalations from L1/L2 helpdesk and desktop support: diagnose root cause, deliver durable fixes, and document patterns so repeat issues resolve at lower tiers.
Support developer and engineering Mac environments, including Xcode, local dev tooling, and custom packages — collaborating with packaging teams on PKG deployment, scripting, CodeSign, and PPPC/TCC requirements without owning the packaging queue.




Develop and maintain macOS and iOS standards: security baselines, compliance rules, OS update strategy, FileVault, privilege management, and application deployment models.
Build and maintain automation (scripts, API integrations, Jamf extension attributes, repeatable workflows) to reduce manual operations and improve fleet consistency.
Lead troubleshooting for complex issues: enrollment failures, profile conflicts, app install failures, OS upgrade blockers, MDM communication, and compliance drift.
Define and maintain runbooks, architecture documentation, and standard operating procedures for Mac and iOS platform operations.
Evaluate Apple OS releases, Jamf/Intune feature updates, and industry best practices; pilot changes and drive phased production rollout.
Provide technical guidance to platform engineers and peer teams; participate in limited on-call rotation for critical Mac/iOS platform outages.

Knowledge and Ski

📌 Senior Mac Administrator (India)
🏢 First American (India)
📍 India