Job Title:

Lead Site Reliability Engineer

Job Details:

Business Unit: Tech & Digital

Team: Ent Factory-Channels, Mobility, Payments

Reports to: SRE Manager

Location: Mumbai, Chennai, Gurgaon & Bangalore

Role Type: Non-Supervisory

No of direct reportees: 0

Travel Required: No

Job Band Range: D1/D2

JD Created date: 28th Jan 2023

Job Purpose:

Analyzing, troubleshooting, and designing vital services, platforms, and infrastructure on GCP with a focus on reliability, scalability, resilience, security, and performance.

Lead and Mentor a team of SRE engineers.

Job Responsibilities:

Execute reliability initiatives for the team and organization.

Mentor and lead a team of SRE engineers.

Help build a Site Reliability Engineering culture by sharing best practices, approaches, documentation, and code with other engineering teams.

Solid understanding of observability tools and ability to express reliability metrics via observability.

Define KPI in the form of RPO/RTO/SLI/SLO/Error Budget.

Apply automation and software to any manually performed tasks or system parts.

Troubleshoot complicated, cross-platform issues handling OS, Networking, Database in a cloud-based SaaS setting and manage live production incidents.

Monitor application performance, take steps to improve overall application performance and stability, and follow through with implementation.

Conduct system analysis, configuration management, and develop improvements for system software performance,



availability, and reliability.

Design, write, ship, and motivate the creation of software and systems to increase observability, product reliability, and organizational efficiency.

Maintain and monitor deployment, orchestration of servers, docker containers, databases, and general backend infrastructure.

Develop Run Books/Standard Operating Procedure for recurring Production issues and work on permanent solutions.

Perform Incident Analysis regularly to prevent and find long-term solutions for Incidents.

Educational Qualifications:

B Tech in Computer Science or related discipline preferred.

Key Skills:

Experience in monitoring and analyzing infrastructure performance using standard performance monitoring tools.

Demonstrable experience in Containerization (Docker) and orchestration (Kubernetes).

Experience with Infrastructure As Code (Terraform, Cloud Formation, Ansible).

Knowledge and proven hands-on experience in large-scale databases and distributed technologies, such as Kafka and Confluent Platform Kafka.

Basic programming and scripting skills.

Solid understanding of at least 2 observability technologies.

Experience Required:

Total Yrs of experience: 11-13

Major Stakeholders:

Internal: Product Manager from Digital Factory, Business Analyst from BTG team, Incident Management team, Development Team.

Required Skills
Refer to the Job Description

📌 Tech & Digital-Lead Site Reliability Engineer (Bengaluru)
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