To be responsible for managing the client e-commerce portfolio to help our clients improve their web presence. As an e-commerce account manager, you should have solid experience in marketing with a customer service approach and should also have a explicit idea of how digital tools add value to e-commerce strategy and performance.
Will manage client E-Commerce portfolios, digital strategies, online campaigns, SEO, and customer engagement to improve web presence and business growth. Strong analytical, communication, and client management skills are essential.
Responsibilities
- Act as the point of contact for clients for digital management matters.
- Build strong, long-term client relationships and maintain frequent contact.
- Set digital strategies for your assigned customers, considering their specific requirements.
- Suggest, design, and implement digital projects to increase customer ROI.
- Address client queries effectively and in a timely manner.
- Optimize web content to increase traffic and improve SEO.
- Present social media strategies to clients.
- Report on web performance metrics.
- Analyze digital campaigns success.
- Study the company profile and operations to understand its e-commerce needs.
- Conduct research to identify industry trends and commercial opportunities.
- Develop and implement an e-commerce strategy according to objectives and budget.
- Give direction to Marketing efforts with the most effective methods and tools.
- Monitor E-commerce projects and analyze results.
- Write reports with suggestions for improvements and new ideas.
- Design social media strategies to achieve targets.
- Administer all client accounts, ensuring up-to-date content.
- Liaise with writers and designers to ensure content is informative and appealing.
- Train internal teams to integrate and maintain a cohesive social media strategy.
- Stay up-to-date with digital technology trends.
Qualifications
- The candidate should have a Bachelors degree and an MBA in marketing; additional certification is preferred.
- The candidate should have a minimum of five years of industry-relevant experience.
Skills
- Excellent interpersonal and communication skills (written, verbal, and presentation), positive attitude, and willingness to go the extra mile.
- Strong analytical and critical thinking/problem-solving skills.
- A business mindset to understand the rationale behind the transactions and the ability and willingness to dive deeper into industry issues and bring greater insights for our clients.
- Strong computer knowledge, including good working knowledge of Microsoft Word, Excel, and PowerPoint.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.