Current Role – Operation Manager | ICICI Lombard (Motor CPU)
• Handling motor policy endorsements, cancellations & refunds.
• Performing quality checks on OEM & internal systems within TAT.
• Resolving policy servicing and refund-related queries.
• Coordinating with Sales, Underwriting & CPT teams.
• Preparing weekly MIS and refund tracker reports.
• Managing pending cases and ensuring timely resolution.
• Collaborating with OEM partners like Maruti, Hyundai, Toyota, Kia, MG, Hero & TVS.
Previous Role – Operation Manager | Bharti AXA
• Created and maintained Excel MIS & SFDC reports.
• Supported customer service operations and case management.
• Tracked operational performance and ensured timely issue resolution.
Qualifications
Bachelor's degree or equivalent experience
Microsoft Office (Outlook, Excel, Word, PowerPoint, etc.) Organized
Solid leadership skills