Job Summary

The Billing Analyst has full responsibility for the billing production of a given product line or of a specific customer account. The Billing Analyst is also accountable for tax calculation for generating all outputs required for accounting/treasury needs and for delivering all supporting documentation to SITA customers in a timely and accurate manner.

Responsibilities

- Managing any billing parameters and tariffs for the product line customer account or specific area including tax parameters.
- Implementing and processing all necessary quality controls on the data provided to the billing system to ensure accuracy and coherence of these data taking the corrective actions as appropriate.
- Being fully responsible for following-up the batch processes launched by IT operations and managing the resolution of potential problems and timing with them.
- Supporting any recent product launched by SITA any new billing facility or new agreement signed by SITA with the support of the IT development teams or with existing development tools available to the billing division.
- Guaranteeing the timeliness completeness and accuracy of the billing data provided to any downstream system or processes (internal or external to the Billing operations group).
- Checking the results of data transfers to these systems or processes.
- Meeting billing production cycle deadlines in order to ensure optimization of SITA treasury.
- Responding to internal or external customers by conducting simple or complex investigation on operational or billing data and processes so as to provide a complete support to any user of the SITA invoices with the ability to produce ad-hoc reports.
- Providing on a regular basis clear visibility about actions performed and communicating efficiently to any contact concerned about revenues impacts and potential customers dissatisfaction.




- Taking all necessary actions to improve the billing processes and enrich the billing system to fit the evolution of the business.
- Providing support when required to the CBR dealing with customers billing complaints.

Qualifications

Experience

- Experience in database management (SQL programming) preferred but not mandatory.
- Exposure to financial control.
- Preferred Experience: 7+ years of experience in Billing Operations, Accounts Receivable, Revenue Operations, or a similar Order-to-Cash environment.

Knowledge & Skills

- Strong understanding of Order-to-Cash (O2C) processes, particularly Billing, Invoicing, Credit/Debit Note management, and Revenue Assurance.
- Strong analytical and problem-solving skills with the ability to investigate billing discrepancies and resolve customer queries.
- Proficiency in Excel, data analysis, reporting, and reconciliation activities.
- Ability to work with multiple stakeholders across Operations, Finance, Product, Commercial, and Customer teams.
- Excellent communication and documentation skills, including preparation of SOPs, process guides, and operational reports.
- Strong attention to detail, audit mindset, and commitment to data quality and process compliance.
- Ability to work independently, manage competing priorities, and meet strict billing cycle deadlines.

Core Competencies

- Adhering to Principles & Values
- Communication
- Creating & Innovating
- Customer Focus
- Impact & Influence
- Leading Execution
- Results Orientation
- Teamwork

Education & Qualifications

- Academic qualification required. (Finance/management techniques / business data processing).

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Analyst Billing Operations (New Delhi)
🏢 SITA
📍 New Delhi