WFM-Scheduler || Thane

WFM-Scheduler || Thane

10 Sep
|
TP
|
Thane

10 Sep

TP

Thane

Roles and Responsibilities :

- Schedule agents based on business requirements, ensuring optimal staffing levels to meet customer demand.
- Utilize workforce management tools such as IEX, Nice, Verint to create effective schedules.
- Collaborate with team members to resolve schedule conflicts and ensure smooth operations.
- Analyze performance metrics to identify areas for improvement in the scheduling process.

Job Requirements :

- 2-10 years of experience in WFM scheduling or related field.
- Proficiency in using IEX, Nice, Verint or similar workforce management systems.
- Strong understanding of call center operations and ability to analyze data for optimization purposes.

📌 WFM-Scheduler || Thane
🏢 TP
📍 Thane

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