- To implement and monitor the companys arbitration and investor grievance policies and procedures to assure that there are adequate controls to protect the companys interests and interest of investors
- Follow TAT for each correspondence within and outside NCDEX and maintain proper records(electronic and physical) of documents
- Facilitate Conciliation and arbitration proceedings as per the turnaround time prescribed by SEBI
- To work with and assist the SEBI in drafting of any processes or governing commodity markets.
- Daily updating of IG, Conciliation arbitration and case status report and MIS
- Maintain records of ODR Institution, Conciliation members details and arbitrators details and details of ISCs
- Handling Defaulter member Proceedings and Claims
- To Conduct Investor Awareness Programme (IAP)
work of entire India though SMARTS and RISA
Profile:
Educational Qualification
LLB / MBA or similar degree from a reputed University / Institute
Previous Experience
0 to 4 years of total experience with relevant 2 years of experience in Investor Grievance / Customer Service Department
Functional Competencies required
- Drafting letters and other documents
- Knowledge and understanding of Exchange ecosystem and operations
- Understanding and interpreting provisions of law in the area of the work related to the Department
- Awareness of the developments in the area of arbitration laws and bye laws, rules and regulations