- Manage & ensure the operations are in line with pre-defined SOPs with the look and feel of the store as per guidelines / standards.
- Control inventory levels, conduct regular stock checks, and coordinate with the supply chain for optimal product availability.
- Oversee visual merchandising efforts, ensuring that product displays and store layouts are appealing and on-brand.
- Effectively track transactions and budgets for store operations, ensuring cost-effectiveness and financial targets are met.
- Implement security measures and loss prevention strategies to safeguard inventory and assets.
- Accountable for clearing store for formal launches across dimensions and during refit & conversion.
Customer Experience:
- Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution.
- Ensure an outstanding in-store customer experience, including product knowledge, assistance, and issue resolution, fostering customer loyalty.
- Implement KPIs to monitor and evaluate the success of store operations, providing regular reports to senior management.
People Management:
- Lead retail staff, providing guidance, coaching, and performance feedback to ensure a high level of customer service and sales effectiveness.
- Anchor trainings as required for team member development on product knowledge, sales techniques, and best practices.
- Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies and to maintain integration of in-store & online operations.
📌 Store Manager (Ahmedabad)
🏢 Airtel
📍 Ahmedabad
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