0-4 years of relevant experience preferred. Freshers will be considered if they possess appropriate skills
Work Location
Ahmedabad
Reports to
Lead - Nursing
Job Purpose:
The purpose of this role is to r eceive visitors or patients, ascertain their needs & direct them accordingly, answer the telephone, handle receipt and dispatch of reports and couriers and perform related clerical duties according to the department to which assigned. They must adhere to customer care guidelines and assure quality care.
Essential duties and responsibilities
Greet the patient/relatives/guest in polite manner.
Assist Doctors.
Provide basic & related information to visitors & patient.
Answer queries and to provide information directly to the person or over telephone. For e.g. Doctors appointment, Consultation charges, Availability of the doctors, available diagnostics
Understand status of a patient (a new patient or an old patient, already registered).
To get the information about the nature of illness and guide them to the concerned department.
Ensure registration process and guide patient / relative to the concerned doctor.
Identify whether patient is through references from outside doctors.
Record the details of referred doctor (name and address) in the computer.
Ensure all relevant informations of registration form must be filled by patient/relative.
Proper handover the OPD file.
Generate the OPD billing for investigations and consultations.
Ensure correct and accurate billing.
Guide the patients to labs and radiology and/or concerned department.
To coordinate with lab & radiology for diagnostic reports of the patients.
Arrange the IP patients Radiology report dispatch to respective wards.
Call patients from ward whose radio-diagnostic request has come.
Confirm the entries of radiology investigation in the system.
Look after OPD areas and cleanliness of the same.
Coordinate efficiently in OPD.
Prepare the daily OPD register and maintain the data for OPD.
Maintain the admission data for and inform concern department about next day admissions.
Provide information regarding various preventive medical health checkups.
Guide the health check- up patients in concern areas.
Coordinate with respective OPD CCAs where health check- up patient is moving.
Prepare the file of health check- up patients once all investigations & reports are done.
Coordinate with all the departments. You will be trained for multi skills as per the requirement of organization.
Follow the Registration and policies as per hospital standards.
Coordinate for Admission and Billing.
Collect the feedback forms from OPD patients.
Solve the problems or grievances informed by patients/relatives.
Report to duty on time and should be flexible to adjust duties with others.
This Job description can be altered/modified based on organizations need.
Working conditions
Continuous flow of visitors, patients and relatives
Working in various shifts and areas inside and outside the hospital (as & when require).
Skills & Abilities
Valuable verbal communication skills
Computer Skills and numerical skills
Polite and patient
Understand the emergency and priority
To give accurate and tactful explanations to visitors, patients and hospitals employees and in recording exact information for messages.
To exercise high degree of tact and poise and occasionally overcoming language barriers.
To understand and apply knowledge of medical terminology.
To develop cordial relations with other departmental personnel.
To develop relations characterized by sympathetic understanding and emotional affinity with patients and their relatives.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.