- Handson expertise in:
- SysTrack agent deployment, telemetry, and analytics
- Cognix for Workspace use case implementation
- Experience scoring (device, application, user sentiment)
- Solid skills in:
- Dashboard creation and analytics interpretation
- Automation via SysTrack (scripts, triggers, remediation)
- Root cause identification using experience data
- Familiarity with:
- Windows & macOS EUC environments
- Intune / SCCM ecosystem (integration and data correlation)
- Working knowledge of ITSM tools (ServiceNow preferred)
Process & Enterprise Skills
- ITIL awareness (Incident, Problem, Continual Improvement)
- Experience supporting transformation programs
- Ability to translate technical insights into business outcomes
📌 Digital Experience ( XEC) : B (Kolkata)
🏢 Tata Consultancy Services
📍 Kolkata
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