- Manage a team of customer service representatives to achieve high levels of customer satisfaction, CSAT, and attrition targets.
- Develop and implement effective strategies to reduce shrinkage and improve overall team performance.
- Collaborate with cross-functional teams to resolve complex issues and drive business growth through innovative solutions.
- Analyze data to identify trends, opportunities for improvement, and areas for cost reduction.
Job Requirements :
- 4-10 years of experience in BPO operations or similar industry.
- Proven track record in managing teams towards achieving CSAT goals with minimal shrinkage.
- Solid understanding of BPO operations, including process improvements and cost optimization initiatives.
- Excellent communication, leadership, and problem-solving skills.
📌 Team Leader (Mumbai)
🏢 Concentrix
📍 Mumbai
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