- Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.
- Develop and execute sales strategies to meet targets, identifying recent business opportunities and upselling/cross-selling products/services.
- Provide exceptional customer support by resolving issues promptly and professionally, escalating complex cases when necessary.
- Collaborate with internal teams to resolve technical issues, improve processes, and enhance overall CRM operations.
Job Requirements :
- 1-9 years of experience in a similar role within the telecom/ISP industry.
- Strong understanding of outbound sales techniques and ability to generate leads effectively.
- Excellent customer service skills with a focus on building strong relationships with clients.
- Proficiency in using CRM software for managing customer interactions.