Hiring: Service Manager – International | Night Shift
Location:Thane

About the Role
We are looking for an experienced Service Manager to lead a 50+ member team managing premium/HNI customers across international markets. The role will own service delivery, sales, customer experience, process excellence, and business outcomes.
Key Responsibilities
Own P&L;, service delivery, quality, productivity, and business metrics.
Lead, coach, and manage a 50+ member team.
Drive sales targets, value & volume selling, upselling, and revenue growth.
Manage premium/HNI customer experience and critical escalations.
Improve key metrics including CSAT, AHT, SLA, Quality, Shrinkage, and Attrition.
Drive process improvements through data, technology, and automation.
Build scalable processes and ensure consistent service quality.
Requirements
4–7 years of experience in Service Operations,



Customer Experience, Contact Center, BPO, or similar roles.
Experience managing large teams.
Prior experience handling international processes/customers preferred.
Robust exposure to sales, value & volume selling.
Good understanding of quality and operational metrics.
Strong leadership, analytical, communication, and escalation-management skills.
Experience with HNI/VIP/premium customers is an advantage.
Bachelor’s degree required.
Willingness to work night shifts.
Key Skills
International Operations | Customer Service | Team Management | Sales | P&L; | HNI/VIP Customers | CSAT | AHT | SLA | Quality | Process Improvement | Escalation Management

📌 Service Manager-International (Mumbai)
🏢 Digivance Solutions
📍 Mumbai