We’re looking for a Technical Account Consultant to deliver ongoing technical consultation, guidance and optimization to our customers in every region across all Hootsuite and Talkwalker products. You will act as a technical consultant for customers who purchase TAM hours with a focus on driving product adoption, value, and renewal. As a member of our Professional Services team you will understand our expert services offerings and provide presales support in your region. You understand customer needs and are technically-oriented with a desire to continuously uplevel your skills, creatively solve problems, and liaise with stakeholders across the business to develop solutions and services to solve customer pain points. This is a remote role open to applicants within Maharashtra, India.

WHAT YOU’LL DO:

Deliver technical consultancy hours to customers by providing ongoing expertise, guidance, and product value; meet delivery timelines, milestones, technical optimization goals.
As a key member of the customer account team,



provide pre sales support in your region and champion the customer’s technical needs; advocate internally to resolve or enhance the customer’s product experience; and develop strong and trusted relationships with clients
Identify opportunities for account growth where applicable, and escalate to the account management team
Build monthly, quarterly or annual project plans for customers to ensure consumption of purchased TAM hours; produce monthly consumption reports, as required;
Responsible for integrations and relevant APIs and continuously upskill on our product tech stack.
Actively contribute in refining and implementing scalable processes, reporting and services to drive efficiency and customer value; contribute to improvements to evolve qualified services offerings over time
Support and influence the sale of TAM services in your region based on quarterly revenue targets.
In partnership with Professional Services leadership provide input on ne

📌 Technical Account Consultant (Pune)
🏢 Hootsuite
📍 Pune