Key skills to look for

Must Have

- Robust SRE / Production Support experience
- Excellent troubleshooting and problem-solving skills
- Hands-on understanding of APIs, SQL, databases, and log analysis
- Ability to quickly understand and build SME knowledge of PNO applications
- Experience with Incident Management / ITIL processes
- Hands-on experience with ServiceNow (SNOW) and similar incident/ticketing tools such as Wicket
- Experience managing P1/P2/P3 production incidents
- Strong collaboration with IT, SRE, Business, Development and Infrastructure teams
- Experience in RCA preparation, incident documentation, and corrective/preventive actions
- Ability to track and update incidents, action items, SLAs and resolution status
- Experience tracking production/support metrics and KPIs

Good to Have

- Monitoring/observability tools such as Dynatrace
- Splunk, ELK, Grafana,



Prometheus or similar monitoring/logging tools
- Cloud knowledge AWS/Azure/GCP
- Automation/scripting using Python, Shell or PowerShell
- CI/CD and DevOps exposure
- Performance monitoring and capacity analysis

Ideal candidate profile

Look for someone who is not just a ticket-management/support resource, but someone who can independently investigate a production issue by:

Incident Analyze logs Check API behavior Validate SQL/DB Identify root cause Coordinate with relevant teams Drive resolution Document RCA Track metrics/prevent recurrence

For senior profiles, I would give more weight to hands-on troubleshooting and production incident ownership than simply having an "SRE" title on the resume.

📌 Senior SRE / Production Support / Application Support Engineer (Hyderabad)
🏢 Sutherland
📍 Hyderabad