- Conduct quality audits to identify areas of improvement in processes and procedures.
- Develop and implement quality control measures to ensure compliance with industry standards.
- Collaborate with cross-functional teams to resolve customer complaints and improve overall customer satisfaction.
- Analyze data to track key performance indicators (KPIs) related to quality metrics.
Job Requirements :
- 4-8 years of experience in a similar role within the financial services industry.
- Solid understanding of quality assurance principles, practices, and regulations.
- Excellent customer service skills with ability to handle complex issues effectively.