Job Summary:
Key Responsibilities:
- Resolve customer complaints related to orders, payments, delivery, returns, and refunds
- Provide accurate information about products, services, and company policies
- Coordinate with logistics, warehouse, and sales teams for order-related issues
- Track and update order status for customers
- Maintain records of customer interactions and transactions
- Ensure timely response and resolution of customer issues
- Handle escalations and provide appropriate solutions
- Collect customer feedback and share insights for service improvement
Requirements:
- Graduate in any discipline
- 0-1 years of experience in customer support (preferably in e-commerce)
- Good communication skills (Hindi & English)
- Basic knowledge of CRM tools and MS Excel
- Problem-solving and multitasking ability
- Customer-oriented attitude with patience and professionalism
Pay: ₹13,000.00 - ₹17,000.00 per month
Advantages:
- Food provided
- Leave encashment
- Paid sick time
- Paid time off