Key Responsibilities
- Provide tailored advice and guidance to all prospective students.
- Explore students’ career goals and match them to suitable MLA programmes.
- Handle student enquiries promptly and professionally across multiple communication channels.
- Build rapport and trust with prospective students to support conversion and retention.
- Deliver an exceptional level of customer service to students and stakeholders.
- Maintain accurate records and update student information using the CRM system.
- Present MLA’s programmes confidently and engagingly through calls, meetings, and online sessions.
- Achieve individual recruitment and conversion targets while contributing to team goals.
- Proactively identify process improvements to enhance efficiency and the student experience.
Essential Skills and Experience
- Strong customer focus with excellent interpersonal and relationship-building skills.
- Proven consultative sales experience,
ideally in B2C or education environments.
- Proficiency in Microsoft Excel, including pivot tables, reporting, and data presentation.
- Skilled in using CRM systems to manage leads and track performance.
- Excellent presentation and communication skills—both written and verbal.
- Solid analytical, decision-making, and problem-solving abilities.
- Highly organised, detail-oriented, and able to manage multiple priorities under pressure.
- Demonstrated ability to work independently and achieve targets in a fast-paced environment.
- Knowledge or keen interest in the Higher and Further Education sector.
- Capable of providing informed career guidance to students.
- Proactive, self-motivated, and results-driven with a positive, professional attitude.