What We’re Looking For:
Ready to dive deep into the realm of Product Support Engineer in Meltwater? We’re on the lookout for individuals like yourself to join our team and elevate our customer experience. When you come aboard, you will be responsible for providing technical assistance and supporting clients in utilizing our products and services effectively. Your strong technical skills and problem-solving abilities are crucial in delivering exceptional services to our clients.
Meltwater isn’t just about work; it’s a pathway to personal and skilled evolution. Here, you’ll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with experienced Product Support Engineers and accomplished leaders who stand ready to support you at every turn.
Join our dynamic community, where we celebrate your distinct contributions and empower you to realize your full potential.
What You’ll Do:
- Collaborate with an international team to provide support for our Global Portfolio of Customers spanning various industries.-
- Promptly respond to system-generated alerts/escalations concerning any service platform failures.- Collaborate across teams to troubleshoot issues, identify root causes, and implement effective solutions.- Proactively interact with both internal and external customers to ensure the highest level of client satisfaction is attained.- Ensure clear, concise, and effective communication with customers, vendors, and internal stakeholders at Meltwater.
What You’ll Bring:
- Master’s or Bachelor’s of Technology degree, preferably in Computing or Engineering.- 1-2 years of relevant work experience.- Demonstrated ability to collaborate and approach problem-solving with a focus on enhancing customer experience and fostering interdepartmental collaboration.- Skillful in prioritizing requests to optimize efficiency and promote team synergy.- Proficient in at least one scripting or program
📌 Product Support Engineer (Hyderabad)
🏢 Meltwater Group
📍 Hyderabad
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