Date Posted:
2026-05-19
Country:
India
Location:
IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli
Position Role Type:
Hybrid
Who We Are:
At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and chance no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.
What You Will Do:
The Customer Request Agent is responsible for managing customer requests related to engine documentation ensuring timely, accurate communication and fulfillment of those requests.
This role serves as a key operational interface between customers and internal teams responsible for document retrieval and delivery.
Responsibilities include:
- Serve as the primary point of contact for customers requesting engine documentation, providing clear and professional communication throughout the request lifecycle.
- Review and validate customer requests for engine document packages or records.
- Coordinate with internal teams responsible for retrieving engine documentation and historical engine records.
- Manage the transmittal of engine documents in electronic format to customers.
- Coordinate the dispatch of hard copy engine documentation packages when required.
- Confirm payment status or invoicing requirements for applicable customers prior to document release.
- Maintain and update the Customer Request Tracker, ensuring accurate monitoring of request status and completion.
- Perform Global