Date Posted:
2026-05-19
Country:
India
Location:
IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli
Position Role Type:
Hybrid
Who We Are:
At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing up-to-date flight for over 100 years. Join us and help shape the future of aerospace and defense.
The Customer Service Digital Products team is seeking a Customer Relationship Management (CRM)
Product Support Specialist to support the day-to-day operation and continuous improvement of the Dynamics 365 CRM platform.
CRM is the central platform used to manage customer, account, and stakeholder information across the organization. It supports end-to-end business processes by improving data visibility, streamlining workflows, enabling reporting, and helping teams make informed decisions through accurate, centralized customer information.
What You Will Do:
- Act as the first line of support for CRM-related user inquiries, providing guidance on system functionality, processes, and best practices
- Troubleshoot and resolve day-to-day issues raised by users across the enterprise
- Support the CRM Product Manager and Product Owner in day-to-day product operations and backlog-related activities
- Support minor configuration updates, data fixes, or administrative tasks where applicable
- Help maintain documentation for known issues, workarounds, and system functionality
- Expectations of the Role:
- Success