Key Responsibilities
- Outbound & Inbound Calling: Initiate calls to prospective leads, respond to incoming inquiries, and clearly explain visa processes.
- Lead Generation & Conversion: Qualify prospects, identify their needs (Tourist, Business, dependent visas), and persuade them to book a consultation.
- Follow-Ups: Maintain regular contact with leads via phone or messaging apps to nurture them through the decision-making process.
- Data Management: Log all client interactions, feedback, and status updates into the company's CRM or database.
- Target Achievement: Meet daily or monthly quotas for calls made, leads generated, and consultations booked.
- Collaboration:
Coordinate closely with senior visa counselors and immigration experts to hand over hot leads and ensure a smooth client experience.
Core Requirements
- Education: Minimum Bachelor’s degree in any field is highly preferred.
- Communication Skills: Fluency in English, Hindi, and the local language (e.g., Gujarati for Vadodara/Gujarat region) to build rapport and trust.
- Sales Acumen: Solid persuasion, objection-handling, and interpersonal skills.
- Technical Literacy: Basic computer knowledge and familiarity with using MS Office or CRM software.