Masters India IT Solutions is a growing FinTech SaaS firm, serving over 1500+ enterprises. We are proud to be Great Place To Work - Certified, reflecting our commitment to building a positive, growth-oriented workplace culture.
Masters India is one of the biggest GST Suvidha Providers (GSP) appointed by the Goods and Services Tax Network (GSTN) of Government of India since 2017. Our mission is to build intuitive software solutions that simplify complex challenges faced by businesses across industries. We are fulfilling this mission by offering tax and financial automation products to enterprises.
Masters India IT Solutions is part of the 45-year-old Masters India Group, which has a diversified presence across Manufacturing, Healthcare, Hospitality, and IT, with an aggregate turnover of INR 1000+ Crores.
- Looking for a self-motivated and highly driven GST Customer Success Executive.
About the Customer Success Team:
The Customer Success team is integral to ensuring the long-term success and satisfaction of our enterprise clients.
This team guides clients through the entire lifecycle, from onboarding to product adoption, helping them unlock the full value of our solutions. As a GST Customer Success Executive, you will play a pivotal role in driving product engagement, maximizing customer satisfaction, and reducing churn. The ultimate goal is to ensure that customers are successful and fully engaged.
Key Responsibilities:
- Understand clients objectives and align Masters India's products to meet their needs.
- Demonstrate the value of Masters India's solutions to customers and ensure high levels of product adoption.
- Identify both stated and unstated customer issues, providing proactive solutions.
- Build robust relationships with clients to foster trust and long-term loyalty.
- Manage the entire customer lifecycle, including onboarding, training, and ongoing product usage.
- Monitor customer engagement to identify at-ri