Role: Atlassian SME (Subject Matter Expert)
Experience required: 2-4 Years
Positions: 4 Nos.
Job Location: Pune, Mumbai, onsite / Hybrid
Overview:
Key Responsibilities:
- Administer and configure Atlassian tools including Jira Software, Jira Service Management, and Confluence
- Design and manage:
- Workflows
- Screens
- Permission schemes
- Notification schemes
- Configure and maintain JSM features:
- Request types
- SLAs
- Customer portals
- Knowledge base integration
- Develop and manage automation rules
- Work on scripting/customization using tools like ScriptRunner or REST APIs
- Troubleshoot issues and provide L2/L3 support
- Participate in migration activities (Server/Data Center to Cloud)
- Document solutions and processes in Confluence
Required Skills:
- 2-4 years of hands-on experience with Jira and Jira Service Management
- Solid understanding of:
- Workflows
- Issue types
- Custom fields
- Permissions
- Experience with Jira Automation
- Basic scripting/development knowledge:
- Groovy (ScriptRunner) OR
- JavaScript / REST APIs
- Good knowledge of JQL
- Understanding of ITSM processes (Incident, Problem, Change)
Good to Have Skills:
- Experience with apps/tools:
- ScriptRunner
- Automation for Jira
- Assets (Insight)
- Time to SLA
- Experience in Atlassian Cloud environments:
- Exposure to Agile/Scrum methodologies
Preferred Qualifications:
- Atlassian certifications (ACP-100, ACP-420, etc.)
- Experience in migration (Data Center to Cloud)
- Experience in integrating Atlassian tools with external systems
Soft Skills:
- Strong communication and stakeholder management
- Analytical and problem-solving skills
- Ability to work independently and in a team
Behavioural Skills:
- Resolve and communicate technical issues of projects and explore alternate solutions to the team and customers.
- Participates as a team member and fosters teamwork by inter-group coordination within the modules of the pro
📌 Atlassian Sme (Mumbai)
🏢 Amrut Software
📍 Mumbai
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