JD for Key account officer:
- The ability to explain complex information clearly and simply
- Positive sales, retention and negotiation skills
- Plenty of drive, initiative and motivation
- An honest and trustworthy manner
- Interact with the customers
- Answer the queries of customers and resolve their issues
- Enhance customer experience and foster relationships
- Improve credibility and create customer loyalty Attention to detail
- The ability to analyses and research information Providing help and advice to customers using your organisation's products or services;
- Handling customer complaints or any major incidents, Keeping accurate records of discussions or correspondence with customers;
- Develop feedback or complaints procedures for customers to use
- Handling escalations
- Maintaining cordial relations with clients Improving customer service procedures, policies, and standards for your organisation or department;
- Meeting with other managers to discuss possible improvements to customer service.