Core Responsibilities
- Customer Coordination:
- Coordinate with the technical or service teams to schedule maintenance visits or resolve customer complaints.
- Provide regular updates to clients regarding their service status or pending requests.
- CRM & Data Management:
- Maintain and update detailed customer records, interaction logs, and contract dates in the CRM system.
- Generate daily or weekly MIS reports on AMC conversion rates and customer feedback for management review.
- Ensure data accuracy to prevent missed renewals or communication gaps.
- AMC Conversion & Sales Support:
- Identify and track upcoming Annual Maintenance Contract (AMC) renewals through the CRM database.
- Connect with existing customers to explain the benefits of renewing service contracts and negotiate terms for conversion.
- Able to communicate on mail for client onboarding, service reminders, and official correspondence.




- Handle bulk WatsApp campaigns for promotional offers or service updates.

Key Skills Required
- Communication: Good communication skill and verbal skills for client negotiation.
- Organization: High attention to detail for tracking multiple contract expiry dates and managing timelines.
- Sales Aptitude: Basic understanding of sales psychology to successfully "convert" inquiries into paid AMC contracts.

Typical Qualifications
- Education: Bachelor’s degree in Business Administration, Commerce, or a related field.
- Experience: 1-2 years in back-office operations, customer support, or service sales is typically preferred.

Job Types: Full time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Back Office Executive (Ambegaon BK)
🏢 Powertech Solutions
📍 Ambegaon BK