Roles & Responsibilities:
- Coordination with all Departments (Internally / Externally).
- Preparing Daily MIS.
- Raising Indent for Branch based on the requirements.
- Ensuring smooth patient flow.
- Minimizing the patient time and process.
- Coordinating with patients till they walk out.
- Maintaining Registers in Consultation room and Investigation Room.
- Maintaining employee attendance and monitoring staff leave and timings.
- Arranging alternative staff and doctors while they are on leave.
- Ensure smooth functioning of all healthcare operations in the assigned hospital.
- Responsible for day to day operations of the branch focusing on customer service, quality, people management and process adherence.
- Attending patient Complaints of your zone & speaking to them personally.
- Drive Standard Operating Procedures for service excellence.
- Ensure smooth functioning of the assigned branch.
- Tracking branch performance.
- Focus on patient satisfaction and quality.