We are looking for a Telecaller (Customer Support Executive) who will handle customer calls and resolve their queries. This role does not involve sales or targets. The primary responsibility is to assist customers by providing accurate information and support over the phone.
Key Responsibilities:
- Handle incoming and outgoing customer calls.
- Understand customer queries and provide proper information.
- Maintain polite and professional communication with customers.
- Record customer details and conversation notes in the system.
- Provide guidance and solutions to customer issues.
- Escalate complex queries to the concerned department when required.