Key Responsibilities
- Manage and supervise the telecalling team to achieve daily and monthly targets.
- Train, guide, and motivate telecallers to improve their performance and communication skills.
- Monitor calls and provide feedback to improve quality and conversions.
- Develop calling scripts and strategies to increase lead generation and sales.
- Track team performance and prepare daily/weekly reports.
- Handle escalated customer queries and resolve issues professionally.
- Coordinate with the sales and marketing teams to improve lead quality.
- Ensure the team follows company policies and call standards.
Requirements:
- Graduate or equivalent qualification preferred.
- 1-5 years of experience in telecalling, telesales, or team management.
- Strong leadership and team management skills.
- Excellent communication skills in Hindi and basic English.
- Basic knowledge of CRM software and MS Excel.
- Ability to handle targets and work in a fast-paced environment.
Key Skills
- Team leadership
- Sales and target management
- Communication and negotiation skills
- Problem-solving ability
- Performance monitoring and reporting