About Optimas

Optimas is a leading global distributor of fasteners, C-class components, and safety supplies, supporting manufacturers across a diverse range of industries. We specialize in supporting customers manage complex supply chains through strategic sourcing, inventory management, engineering support, and tailored supply solutions.

By combining industry expertise with operational excellence and a strong customer-focused approach, Optimas enables manufacturers to improve efficiency, reduce risk, and maintain continuity of supply. Our teams work collaboratively across functions to deliver reliable service, creative solutions, and long-term value to our customers.

Position Overview

Exceptional customer service begins with a knowledgeable and responsive first point of contact.

As an IT Service Desk (Tier 1), you will serve as the front line of the IT organization, providing timely and effective technical assistance to users across the business.



You will handle a wide range of incidents and service requests with professionalism ensuring each interaction is handled efficiently and with care.

Key Responsibilities
- Assess the impact and urgency of incidents to help determine appropriate priority, including identifying potential security risks
- Perform initial troubleshooting and basic diagnosis across a broad range of IT systems and devices
- Resolve incidents within agreed scope and escalate more complex issues with clear, accurate documentation
- Offer guidance and support to employees on the effective use of IT equipment, systems, and services
- Deliver deskside support when required to resolve user issues in person
- Assist with routine IT tasks such as device builds, hardware setup, account administration, and basic system maintenance
- Support IT asset management processes, including hardware deployment, tracking, and recovery
- Contribute to the IT knowledge base by documenting solutions and sharing best practices
- Accurately log and update tickets

📌 IT Service Desk (Pune)
🏢 Optimas Solutions
📍 Pune