- Support and capture all pertinent information from customers about their claims
- Conduct research and provide updates on status of new and existing claims
- Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
- Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center setting
- Receive direction from team lead and escalate questions and issues to more experienced roles
- Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers
Required Qualifications
- 6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Required Qualifications for Europe, Middle East Africa only
- Experience in customer service support, or equivalent demonstrated through one or a combination of the following: work experience, training, education
Desired Qualifications
- Good Understanding of charge backs and Frauds that prevail in Banking industry
- Excellent communication and Excel skills.
Job Expectations
- Candidate with 6+ months experience in Fraud and chargeback claims