A Telecaller is responsible for initiating outbound calls to potential/existing customers, handling inbound inquiries, and driving sales or scheduling appointments. They must effectively explain product features, maintain accurate customer records, and achieve daily/weekly targets while following scripts. Strong communication and persuasive skills are essential.
Job Title: Telecaller / Tele-Sales Executive
Job Type: Full-time
Key Responsibilities
- Outbound Calling: Make outbound calls to prospective and existing clients to promote products, services, or set appointments.
- Lead Generation/Sales: Persuade customers to purchase products or services, aiming to meet or exceed sales quotas.
- Inbound Query Management: Handle incoming calls, addressing customer inquiries, complaints, and questions regarding products or services.
- Documentation: Accurately update CRM systems, maintaining detailed records of customer interactions, conversations, and contact details.
- Script Adherence: Follow company scripts and guidelines to ensure consistent, high-quality interaction.
- Relationship Building: Build rapport with customers to foster long-term relationships and brand loyalty.
- Follow-up: Conduct follow-up calls to nurture leads and convert prospects into customers.
Required Skills and Qualifications
- Experience: 6+ months of experience in telecalling, telemarketing, or a similar customer-facing role.
- Communication: Excellent verbal communication skills in [Insert Languages, e.g., English, Hindi, Local Language].
- Technical Skills: Basic computer knowledge and proficiency in data entry.
- Persuasion: Strong negotiation, persuasion, and interpersonal skills.
- Attitude: Results-driven with the ability to handle rejection and work under pressure.
- Education: High school diploma or equivalent (Bachelor’s degree preferred).
What We Offer
- Competitive salary + incentives.
- Opportunities for career growth into team leading or management roles.
- Skilled training