People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 70+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building excellent products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
Our Customer Support team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer champions,
working with product teams to ensure customers stay at the forefront of everything Revolut does
We’re looking for a Workforce Specialist to make sure our Support Specialist team provides the most excellent service. You'll forecast work, schedule hundreds of employees, and keep the team's data on track. The goal is always the same: to improve the quality of our services and make sure that what we deliver is WOW
Up for the challenge? Let’s get in touch.
What you'll be doing
- Forecasting and planning for 400 employees across 4 locations
- Generating and regularly adjusting forecasts and schedules
- Maintaining team data accuracy with new joiners, team changes, and leavers
- Working in real-time with Support team leaders to ensure adherence
- Maintaining accurate data for the Member Experience team, including trend analysis
- Managing and improving the process for performance tracking and target setting