Key Responsibilities:
- Handle incoming calls and manage daily interactions with customers.
- Manage and convert leads generated from online platforms such as Indiamart, TradeIndia, Industrybuying, and other B2B portals.
- Explain products and services clearly, answer customer queries, and handle objections to close sales.
- Build robust rapport with prospects, understand their requirements, and recommend suitable solutions.
- Prepare and share quotations with customers in a timely manner.
- Coordinate with online partners to improve lead flow and conversion rates.
- Achieve monthly sales targets related to business volume, number of conversions, conversion ratio, and channel-wise ROI.
- Maintain accurate records of customer interactions, sales, and follow-ups in the CRM system.
- Work closely with the internal field sales and backend teams to ensure smooth order processing.
- Prepare sales and performance reports as required by management.
- Stay updated on industry trends, competitor activities, and market conditions to refine sales strategies.
Requirements:
- Excellent interpersonal, verbal, and written communication skills.
- Fluency in both Hindi and English.
- Prior experience in tele sales or telemarketing with a proven sales record will be an advantage.
- Strong persuasion, negotiation, and problem-solving skills.
- Target-oriented mindset with the ability to handle pressure and objections effectively.
Why Join Emechem:
- Opportunity to work with a reputed electrical products company.
- Performance-driven work culture with growth opportunities.
- Supportive team environment and learning exposure.