Location: Full-time, Hyderabad.

Experience: 0 - 2 Years

Education:BSc / MSc - Biotechnology, Food Technology, Chemistry, Life Sciences

About the Role

You will work closely with the CX, Product, and R&D; teams to ensure customers receive accurate information and the best support.

Roles and Responsibilities:
1. Respond to customer queries related to products, ingredients, and usage.

2. Explain scientific and nutritional concepts in simple, easy-to-understand language.

3. Provide product consultations and guidance to customers.

4. Create and update FAQs, knowledge documents, and help articles.

5. Identify common customer issues and share feedback with Product/R&D; teams.

6. Support product improvement by sharing customer insights.

7. Maintain high response quality, empathy, and professionalism.

Required Skills:




1.Strong foundation in Life Sciences / Nutrition / Biotechnology with ability to explain product concepts clearly to customers.

2.Excellent written and verbal communication skills in English.

3.Experience in speaking with customers and resolving concerns with a good understanding of the product.

4.Basic proficiency in Excel / Google Sheets and other computer tools for tracking and reporting.

5.Internship or work experience in labs, healthcare, pharma, wellness companies, or startup environments is an added advantage.

6.Robust problem-solving, multitasking, organizational skills, and ability to maintain confidentiality with sensitive information.

Be a part of Earthful’s Family

Job Types: Full-time, Internship
Contract length: 6 months

Work Location: In person

📌 Customer Experience Associate (Hyderabad)
🏢 Earthful.me
📍 Hyderabad