Key Responsibilities:
- Handle inbound and outbound calls to assist customers with queries and support

needs.
- Conduct follow-ups with logistics partners to ensure timely and accurate delivery of

orders.
- Call customers for feedback post-purchase to improve service experience.
- Perform abandoned cart calls to drive order completion and conversion.
- Maintain a polite, qualified, and proactive approach with all customer interactions.
- Work closely with internal teams to resolve complaints and ensure customer

satisfaction.
- Maintain records of interactions and take notes on customer feedback and issues.
- 2-3 years of experience in a customer service or tele-calling role (preferably in e
- commerce or fashion retail).
- Excellent verbal communication skills in English and Hindi.
- Strong follow-up and coordination abilities.
- A go-getter with a customer-first mindset and a target-driven approach.
- Ability to stay calm and professional under pressure.

Job Type: Permanent

Pay: ₹300,000.00 - ₹350,000.00 per year

Benefits:
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Service Executive (Okhla)
🏢 BestFit HR Service
📍 Okhla